Yes, they are 100% original licensed products, imported from Japan.
To make a purchase, head to our store and browse through the photos of the figures and if you find one that you like, leave us a message and we will get back to you.
Pre-order items are in production and can only be purchased reliably by pre-ordering the item before it ships. The manufacturer's estimated shipping date for a product is usually a few months from the date of pre-order or you can ask us about it. Please be aware that delays are quite common for pre-order items and is subjected by the manufacturers. Your order will be ready for shipping when it has become available.
Pre-order figures will secure the item you want before it goes out stock or increase in price later.
Well the chances are the items that you wanted might be out of stock already but sometimes you can still place an order in case if the manufacturers and suppliers still have extra stocks to provide. Do ask us about it.
Currently Figure Culture Store serves the Malaysian market only. Besides, it is usually cheaper to purchase from your local retailer (^o^) Depending on where you're from, you can also check out some trusted stores near you as suggested by our comrades here
Figure Culture Store is 100% an online retailer and does not have an actual shopfront to accept in-person pickups or payments from a customer. We'll deliver it to your doorstep (^o^)
One of the reasons is because by using the usual cart-checkout-payment system, it feels like our customers and comrades are just dully interacting with machines. So to make Figure Culture Store less machine-like, our sales staff will assist and guide you when you place your order, much like a real physiacal store. (^o^)
Payment shall be made through online bank transfer or ATM cash deposit. After payment is done, just notify us through message.
Nope, you only need to pay a deposit. Please refer to the guide below. The remaining sum shall be paid only when your figures have arrived and are ready for shipping.
Some irresponsible collectors have been known to order tons of stocks and then refused to pay after we have submitted the orders to our suppliers. As such we have to take precautionary steps to protect ourselves to make sure we can continue to provide our service to all collectors who come with goodwill. Our suppliers in the original anime goods industry do not allow us to cancel our orders, so we may end up paying for all those abandoned orders. By asking a collector to pay deposit, it simply means as an act of commitment from their part, confirming to buy what they have ordered.
Send us a message along with your receipt and we'll get back to you.
Sorry, you can't cancel your order when you've already placed one so do make sure that you really want to buy it before making an order.
Sorry, we do not accept return of goods or offer refunds for items sold. All sales are final.
Under usual circumstances, we collect a non-refundable deposit. However there is one exception. Sometimes manufacturers and suppliers are unable to fulfill their promise on the allocated quantities due to unforeseen circumstances such as but not limited to excess demand. As such, Figure Culture Store reserves the right to provide refunds only for orders which are not fulfilled or no longer available.
Since all of the items are imported from Japan, the pricing of the items are affected by the exchange rate market. In the event of currency fluctuation, do expect a slight change in price when your item is ready for shipping. As such, there might be a slight difference from the origninal stated price in which we'll inform you about it. Otherwise, the price shall remain the same as stated.
We use either Pos Malaysia, City-Link, GDex, or Skynet (^o^).
Yes, the tracking number of your delivery will be provided to you once the item has been dispatched.
RM10 for Peninsular Malaysia and RM20 for East Malaysia.
Please allow 1 to 3 working days after full payment is received for the shipping process to take place. Thank you (^o^)
Before sending a message to us, please check the various topics in the above guidelines as they may contain the answers to your question. Otherwise just leave us a message and we'll attend to it. Thank you. (^o^)
